Radical Minds Technologies Pvt. Ltd.
Location
Gurgaon | India
Job description
Company Description:- Radical Minds Technologies is an innovative BPO & technology solutions provider offering comprehensive services across several industry verticals with a global delivery network. With highly qualified and experienced professionals, our team addresses present and future challenges to help our clients thrive. Our centers are in Gurgaon, Noida, Bangalore & Chennai.
Role Description This is a full-time role for a AGM/DGM/GM - Information Technology with minimum 14 years of experience at our Gurugram location. The AGM/DGM/GM - IT will be responsible for overseeing IT operations and management, team management, client handling and utilizing analytical skills to make informed decisions to ensure operational excellence. Out of total 14+, he/she should have mandatory minimum 8+ years of working experience with BPO as AGM-IT or higher level. Should have hands-on experience on managing both voice & data networks which includes but not limited to (LAN & WAN), network security, ISMS, Routers, Switches, Firewalls, Dialer, IVR, Call Loggers etc. He/she should have experience on Windows & Linux based Servers environment including but not limited to Active Directory, SAN/NAS, DNS, DHCP, ISA, WSUS, SQL/MySQL database Servers and other Windows/Linux servers with various applications. Should have outstanding leadership abilities, able to co-ordinate and direct all phases for end to end project implementations. Should have good knowledge & experience in laisioning and able to manage company's overall Telecom part which includes PRIs, SIP Trunking, P2P Links, ILL, MPLS, VPN etc. Should have mandatory experienced working with Contact Centers/BPOs, e-commerce industry and understand the overall business. Few KRAs/Accountabilities/Professional Skills requirements: Strong background in Information Technology Analytical skills to make informed decisions Experience in IT operations, management & client handling as SPOC Proven success in team & client management Bachelor's degree in Information Technology, Computer Science or a related field Advanced degree in Information Technology or Business Administration is preferred Excellent communication and leadership skills Ability to adapt to a fast-paced and dynamic work environment Should be presently working as AGM/DGM/GM/AVP — IT or above from minimum 4+ years & managing/handling overall IT and information security of the BPO/company Should have a total minimum 14+ years of IT Infra & security experience with a proven track record Ability to build high performance tech team Must possess good leadership skills Excellent communication and presentation skills on PPT is must An ability to clearly communicate problems and solutions in a simple, logical and impactful manner Strong interpersonal skills with positive attitude Well-developed analytical skills Ability to prioritise and effectively manage time in a fast-paced work environment An ability to identify the root causes of issues by analysing patterns and trends through MIS data analysis Ability to build action plans through problem solving skills to improve performance Ability to establish and maintain relationships with client and its representatives Self-motivating, adaptable and able to inspire and motivate others Manage team performance to meet client SLA’s and KPI’s, including metric reporting on team performance Support team to achieve results with the highest possible standard of quality and delivery Ensure MIS reports are delivered accurately and timely Should able to join ASAP If interested then please send your updated CV to [email protected] & [email protected]Job tags
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