---

---

Location

Bangalore | India

---

Job description

* We are looking for an individual who can act as subject matter expert in
Accounts Payable and Supply Chain (Procure-to-Pay) processes.

* Reporting under Delivery leadership, this individual will act as SME and
provide guidance to a team of customer success executives to ensure smooth
onboarding and support for Customers.

* This individual will work closely with other functions (Product, Sales,
Integrations) within ClearTax

Responsibilities:

* Proactive Relationship Management:

* Build and maintain strong relationships with key stakeholders across
customer organisations, including CXOs/ Key decision makers, Finance / IT
leadership, and business users

* Deeply understand each customers unique challenges, and usage patterns

* Maintain clear and consistent communication with customers across all
levels, effectively managing expectations and ensuring transparency throughout
the lifecycle

* Driving product adoption and customer success:

* Collaborate with Customer Finance teams and Clear Customer Manager to
ensure onboarding, training and usage of the AP product

* Consult with customers to understand as-is Procure-to-Pay, Accounts
Payable, Vendor Management, Supply Chain Financing processes and help create
to-be processes post deployment of AP platform

* Help customers in internal change management and ensure customer success in
adoption of the platform

* Product Feedback and Development:

* Synthesise product feedback from multiple customers and partner with
product team for enhancements

* Work with Customers to redesign processes to adopt to product features and
capabilities for optimal usage

* Communicate and help in deploying product enhancements in customer
environment

* Customer Support:

* Train support team members on AP product troubleshooting and AP processes
deployed across customers

* Implement best in class documentation for support teams on AP product to
enable superior service and quick resolution of customer issues and queries

* Lead to provide solution to issues reported with higher complexities and
ensure timely and high quality resolution

Qualifications:

* Minimum 8-10 years of experience in Accounts Payable (PTP tower) in a
shared services environment

* Deep understanding of AP sub processes including vendor master, invoice
processing, payments etc

* In Depth understanding of Procure-to-Pay processes, Invoice life cycle
management and processing (both PO and Non PO)

* High-level technical aptitude to understand our products and how they serve
customer needs

* Proficiency in AP processes in SAP is required

* Exposure to GST in Indian AP environment is desired

* Exposure to Quality Tools - lean, Six Sigma (preferred)

* Strong analytical and problem-solving skills.

* Excellent communication skills and ability to work collaboratively in
cross-functional teams.

* Attention to detail and a commitment to data accuracy.

* Bachelors degree in Accounting (with CA preferred)

* Ability to work in extremely high pace environment with cross-functional
collaboration

---

Job tags

---

---

Salary