Vagaro
Location
Ahmedabad | India
Job description
About Vagaro Technologies Pvt Ltd:
At Vagaro Technologies Pvt Ltd, we are committed to developing an all-in-one business management platform and a powerful online marketplace catering to the salon, spa, and fitness industries. With great pride, we disclose that our cloud-based software is trusted by over 4,50,000 professionals and 84,000+ businesses in the United States, Canada, UK, and Australia, empowering them to efficiently manage all aspects of their operations. Furthermore, Vagaro offers consumers the convenience of searching for and booking services within their local community. Our platform is renowned for its user-friendly interface and seamless compatibility across various devices.
Perks We Offer:
We believe in fostering a healthy work environment that encourages work-life balance and nurtures employee well-being. As part of our commitment to your growth and satisfaction, we are pleased to offer the following perks:
5-day workweek
Yearly performance bonus
Leave encashment.
Maternity leave provisions
Comprehensive Mediclaim coverage for family
15 paid leaves
11 Public Holidays
Tech Friday
Work-life balance initiatives:
Engaging Fun-Friday activities
Art of Living - Stress management workshop.
Relaxing library and gaming zones
Flexible work schedule
Job Description:
Risk & Fraud Analyst
As a Fraud & Risk Analyst specializing in merchant processing, you will be instrumental in safeguarding financial transactions and ensuring the integrity of merchant accounts. This role involves analyzing transactional data, identifying potential fraud, and assessing credit risks associated with merchant activities. The Fraud & Risk Analyst collaborates with internal teams, merchants, and external partners to develop and implement effective risk management strategies for the merchant processing portfolio.
Monitor credit card transactions in real-time to identify any suspicious or unusual activities.Performing daily, weekly and monthly assessments of merchant activities, transaction variations, dispute activity and fraud patterns.
Utilize risk management tools and systems to analyze transaction patterns.Analyze patterns of customer behavior to identify new fraud trends and develop strategies to prevent it.
Ability to independently identify a problem and conduct necessary research to locate a solution.
Strong interpersonal skills, problem solving, and time management are essential.
Ensure adherence to company policies, industry regulations, and compliance standards.
Investigate and provide resolutions to any suspected or known fraud cases.
Answering merchant services phone calls/emails/chats and distributing calls/emails.
Stay up to date on the current fraud patterns, tools and compliance.
Other duties as assigned.
Preferred Qualifications:
2+ years' experience in payment processing, transaction monitoring, risk management or relative fields
Experience with fraud detection and prevention
Proficient with MS Office.
Professional and positive attitude with Clients and co-workers.
Self-motivated - ability to stay on track independently
Adaptability.
Highly organized
Problem solving and decision-making skills.\
Ability to multitask throughout the workday.
Maintain reliability through attending scheduled shifts.
Job tags
Salary
