Location
Bangalore | India
Job description
Location: Bangalore, India
About Us Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers' compensation and financial and compliance markets.
Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens' digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens' team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: .
Responsibilities - Being part of Global Service Desk Team (Handling calls from across locations)
- In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS
- Technical work experience in Active directory, hardware issues, SharePoint, Exchange
- Basic understanding on Networking and Lan Infra.
- Managing and troubleshooting user account related issues through Microsoft Office 365 Portal.
- Deploying OS and all the applications to Desktops and Laptops through SCCM
- Troubleshooting VM issues through SCVMM tool.
- Troubleshooting on all Software and Hardware related issues remotely
Requirements - In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS – A must
- Technical work experience in Active directory, hardware issues, SharePoint, Exchange - A must
- SCCM, SCVMM knowledge – strong advantage
- Knowledge on RDS and VDI is an advantage
- MCSA/MCSE certified – a Must
- 5 to 7 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage)
- Excellent communication skills with excellent verbal and written English- A must.
- Ability to work in shifts (24/7)
- Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor
- Ability to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation.
- Need to prepare a knowledge base for all critical issues handled for the team and future use.
Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.
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