Client Service Manager-2400002569
Location
Bangalore | India
Job description
Job Description
Client Service Manager -(2400002569)
Job : Retail Banking
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 26/Feb/2024, 1:24:45 PM
Unposting Date : Ongoing
RESPONSIBILITIES
Business
- Ensuring high quality customer service, ensuring internal and external compliance on all branch transactions, handling difficult customer situations and leading the overall service agenda for the branch.
- Ensure high level of customer service and manage difficult customer situations.
- Ensure resolution of all complaints received for branches through COMMAND.
- Gather/prepare statistics for service quality and productivity indicators
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Find ways to improve operational efficiency and control costs to meet cost budgets
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
- Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
- Responsible for general reconciliation and control activities
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Manage attrition of the base
- Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
Premises management in areas of merchandising, housekeeping as well as store management as an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:
- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
- Co-operate with Management to support and promote Health and safety in the workplace;
- Ensure that your actions do not put others at risk;
- Work in a healthy and safe manner;
- Encourage others to work in a healthy and safe manner;
- Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Other Responsibilities
- Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Our Ideal Candidate
- Education Graduate/ Post Graduate, with 4 – 5 years of overall experience and more
- Certifications IRDA / AMFI
Role Specific Technical Competencies
- Maximize sales performance to achieve portfolio and revenue targets of the branch
- Ensure all branch processes are followed as per laid down guidelines
- Ensure branch staff work as a motivated and top performing sales and service team
- Maximize sales performance to achieve portfolio and revenue targets of the branch
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
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