WNS
Location
Pune | India
Job description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States. Job Description Create and Drive Process Excellence Transformation Roadmap & Projects Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers. Work closely with internal stakeholders and Client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions. Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations. Drive contractual productivity, gap assessment, and work with Account leaders to address. Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation Take responsibility for project activities including work estimation, planning, stakeholder management and project quality Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization Drive VOC actionable across the team and maintain / improve scores. Contribute and present in client/customer reviews/meetings. Creating various approaches, negotiating and fostering relationships with internal and external partners Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing Skills/experience required:- Lean Six Sigma Black Belt certification preferred but not mandatory. Exposure to Robotic Process Automation (RPA) in BPO/ITES environment Business acumen and strong result orientation Excellent communication and project management skills Ability to create powerful presentations, business cases and white papers Very resilient and lateral thinking capability Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading transaction quality Highly self-motivated, proactive and eager to develop new capabilities in evolving role Qualifications Graduate / PG from top university or govt institution, Lean Six Sigma Black Belt Certified from a well known instituteJob tags
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