TGS The Global Skills
Location
Mumbai | India
Job description
Sr. Client Servicing Executive
Number of positions - 2 Experience - 3 to 5 years Skills - Problem solving, communication skills Location - Mumbai (Western Mumbai preferably.) Industry - Candidate should mandatorily have experience in the logistics industry (minimum 2-3 years) REQUIREMENTS :- Strong desire to learn
- Creative approach towards problem-solving
- Excellent verbal and written communication skills
- Staying updated with recent trends happening in the startup industry
- Good MS excel knowledge and ability to handle stress well.
Job Role and Responsibilities :- should be pleasant and empathetic while they're Managing Enterprise clients.
- Resolve client complaints via phone, email, what Sapp. - Possess great listening skills and patience - Possess excellent telephone etiquette. - Build sustainable relationships of trust through open and interactive communication. - Follow up with client and their complaints; ensuring that customer's requests are attended accordingly and keep records of client interactions - Collect prompt and accurate feedback from client and take ownership of client issues. - Retaining existing clients, delighting them and making them company's brand ambassadors. - Escalate unresolved issues to the appropriate internal teams and follow up proactivelyJob tags
Salary
