Location
Coimbatore | India
Job description
Designation Trainee Process Consultant (Non Voice)
Designation Trainee Process Consultant (Non Voice)
Job Description • Processing claims and take appropriate actions as per the process guidelines.
• Understand the basic professional standards and established procedures, policies before taking action and making decisions.
• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA's
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company platform to keep each customer record updated
• Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
• Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.
Eligibility Criteria BSc, BCom, BBA, BA, BPharma (any discipline), BCA Graduating in 2021-2023 with no backlogs need to apply.
kindly Note: No BE/Btech's, No Post Graduates, No diploma
• Processing claims and take appropriate actions as per the process guidelines.
• Understand the basic professional standards and established procedures, policies before taking action and making decisions.
• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA's
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company platform to keep each customer record updated
• Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
• Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.
Eligibility Criteria BSc, BCom, BBA, BA, BPharma (any discipline), BCA Graduating in 2021-2023 with no backlogs need to apply.
kindly Note: No BE/Btech's, No Post Graduates, No diploma
Job tags
Salary
