Zolo
Location
Bangalore | India
Job description
About the Role / Responsibilities:
• Be the ultimate customer champion, building and maintaining strong relationships with clients by conducting regular reviews and showcasing your team's achievements
• Responsible for managing 2k to 5k beds across Bengaluru
• Handle escalations with the utmost grace and professionalism, turning every challenge into an
opportunity to shine.
• Delight customers with a satisfaction score of 4+ out of 5 across all services and accounts, while ensuring invoices are submitted on time and collections are done within TAT
• Team handling ; Should be able to manage a team of Caretakers, Wardens and Blue collared staff Should be able to keep the team motivated and focussed; Should be able to handle a team of 35-40 wardens, 10-15 Supervisors or Executives, 10-12 Associate Managers and 50-60 BCS
• Lead with a focus on profitability, managing budgets while ensuring compliance with internal and external processes
• Develop and deliver training programs that help your team members achieve their potential both professionally and personally.
• Client servicing and Stakeholder management ; Maintain cordial relationship with the client
• Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi, Laundry, Hostel Management) Should be able to handle at least 40-50 properties/hostels
• Ensure the P&L is profitable and the costs are as projected and approved
• Process compliance; Central (Internal and external processes)
• Training and development of the team ; Should have the ability to make the team gradually grow from a professional and personal standpoint
• Invoices and payments; Ensure invoices are generated and submitted to the client management
within the stipulated time frame and collections to be done accordingly within the defined TAT
Job tags
Salary
