S&P Global Market Intelligence
Location
India | India
Job description
OSTTRA, India
The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success.
The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization's operational efficiency, cost effectiveness and productivity.
What's in it for you: We are looking for an experienced (10 to 12+ years ) IT Service Desk Lead/Manager who can work independently, lead a global team, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you should have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture.
Responsibilities:
Responsible for L1 Team Management, IT vendor management, IT Asset Management, Knowledge Management, Process improvements, etc.
You are responsible for IT Service Transition (onboard new service/application support into EUC and train the team about the new services)
You will work closely with multiple ongoing M&A project streams. You are expected to partcipate actively and cascade the information about the change to the team members.
Act as the first point of contact for escalations, major incident management, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies
KPI measurement (Reporting and Dashboard)- Manage, Own and hare 360 degree feedback within the team.
Your team will provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels.
You have to help the team in Identifying, troubleshooting, resolving all IT support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications.
Providing effective handover and escalation when necessary
Effectively deal with all workloads (ageing incident tickets and service requests) within agreed Service Level Agreement periods.
Ensure that information security considerations and controls are in place and always adhere to the Information Security policies.
You must have good technical support knowledge for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals. Desktops/laptops/printers knowledge should also include hardware support and software configuration.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required
Keep your team up to date with developments within the organization that may have an impact on the end user experience.
To fulfil any additional / ad hoc duties as required to meet the needs of the business
What We're Looking For:
. In depth experience & expertise on Google Workspace is a must . Experience & expertise in working with JAMF.
. As this is a global role, some international travel may be necessary.
About Company
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes, and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
About OSTTRA
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .What's In It For You
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit:
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.-----------------------------------------------------------
20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)Job tags
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