AGM-CS Audit & Compliance

Location

Lucknow | India

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Regulatory Compliance Executive

M2/AGM

CS/ Service Excellence

Lucknow

To ensure ground implementation/ adherence of all regulatory compliances as per defined SOP and guidelines received from Corporate/ Circle. Extend support to all CS business users in understanding compliance requirements. Conduct audits of regulatory processes as per defined guidelines and publish compliance reports.

1. Timely submission of regulatory reports and ensuring accuracy of reports through proper validation
2. Conduct corp mandated process audits within specified timeframes
3. Ensure timely closure of NC points and identify process improvement opportunities
4. Ensure compliance on all mandatory communications , CAG workshops , CAG appointments , and other adhoc regulatory requirement
5. Completion of M&B audit and timely closure of observations if any
6. Analyse & Monitor CS spends

• Strong knowledge of system & Processes
• Good Analytical skills
• Ability to work across teams

Graduate/ Preferred MBA woth 5-7 years of Telecom experience in Customer service role

Basic Knowledge of Excel and Access

Compliance on QOS Parameters

Timely Completion of Audits and 100% NC closures

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Job tags

Salary