Location
Delhi | India
Job description
- A training professional with strong experience in co-developing and executing training and development strategy of a large organization
- The desired candidate is expected to have at least 4 years of experience of working in a hospitality or facility company which employs manpower in facilities, operations, hotel services - front desk, concierge, restaurants/ food courts, events etc Experience in creating a culture of continuous learning that brings operational efficiencies
- A background of ensuring service consistency in levels of service across all areas of operations
Summary:
- This role would require the person to work closely with General Manager -Training to develop the Training strategy
- Will require to coordinate and liaise with the City General Managers, Food Hall Managers, Business Park Managers to create and implement the training and development strategy for all Business parks in western region
- Areas of responsibility will include liaising with city resources along with vendors and their employees to bring consistency and excellence in service levels
Core Work Areas:
Training Strategy and Plan
- Develops and monitors monthly Training calendar.
- Provide effective induction and orientation to all employees by tailoring sessions.
- Facilitating in cascading the Vision, Mission &Values of the Company to all the employees through training and development activities.
- Develop training content to ensure brand building and service standardization across all centers. Drives brand values and philosophy in all training and development activities.
Training needs
- Designing and customizing various training programs to suit company s unique needs. These could include video logs, pictures, presentations, and real time training.
- Identifies Training needs of employees and shares with stakeholders to get their inputs on revising or changing training plans.
- Identifies need for outsourced or inhouse training sessions; identifies and coordinate with DGM - Training to source such sessions if required.
Training Operations
- Monitoring and evaluating the ongoing training and ensure the team is aware of the companys practices and protocols.
- Setting systems and procedures for implementing training, monitoring actions, and evaluating performances of all staff.
- Monitors SLA and works closely with all stakeholders to ensure all employees on roll or on contract are aware of the service standards.
- Develops strategy for maintaining consistency in service across all vendors in all areas.
- To ensure that the mandatory Training Programs are covered for all the Employees Fire Safety, First Aid, Crisis Management, Grooming, Etiquettes, Standard Phrases.
- Utilize data to develop trends and insights that will drive continuous improvement in the employees/ contract employee s performance.
- Develops programs and initiatives to ensure service consistency in levels of service across all service areas.
- Conducts periodic surveys and feedback to evaluate efficiency of training programs.
- Be techno savvy and well experienced in use of LMS & MIS
Client Experience
- Motivate employees to play a central role in customer care by bringing superior organizational skills, attention to detail, and passion to delight.
- To design and drive initiatives designed to educate employees about client delight. Ensures employees receive on-going training to understand client expectations. Uses effective training methods to ensure employees have a good understanding of client satisfaction.
Academic, Professional Qualifications and others
- 3 years or above bachelors degree.
- Tertiary qualifications, certifications in training and development would be preferred.
- 4 or more years of relevant experience in Training.
- Strong Customer Service and employee focus is a must.
- Good communication skills, excellent organizational skills, broad knowledge of business functions.
Preferred qualifications
Qualification - bachelors degree
Job tags
Salary
