As a Regional Collection Manager for Unsecured Loans, you will be responsible for overseeing and managing the collections activities within a designated region
You will lead a team of collection professionals to ensure effective recovery of outstanding balances on unsecured loans while maintaining a high level of customer service
The role requires a strategic approach to risk mitigation, relationship management, and adherence to regulatory guidelines
Key Responsibilities:
Team Leadership:Lead, mentor, and motivate a team of collection agents to achieve individual and team targets
Provide regular training to enhance the skills and knowledge of the collection team
Conduct performance evaluations and implement improvement plans as necessary
Portfolio Management:Develop and implement strategies for the effective management of unsecured loan portfolios
Monitor and analyze delinquency trends, identifying areas for improvement and implementing corrective actions
Collaborate with risk management teams to assess and mitigate portfolio risk
Collections Strategy:Develop and implement efficient and ethical collections strategies to recover outstanding balances
Utilize data analytics and reporting tools to evaluate the effectiveness of collection strategies
Adjust strategies based on performance metrics and changing market conditions
Compliance:Ensure collections activities comply with relevant laws, regulations, and internal policies
Stay updated on industry regulations and implement changes to ensure compliance
Collaborate with legal teams when necessary to address escalated cases
Customer Relations:Maintain a customer-centric approach, focusing on providing solutions and alternatives to customers in financial distress
Resolve escalated customer issues and complaints in a timely and professional manner
Reporting:Prepare and present regular reports on the performance of the collections team and portfolio
Provide insights into trends and recommend improvements to senior management
Technology and Systems:Stay abreast of technological advancements in the field of collections
Implement and utilize collection software and tools to enhance efficiency and effectiveness
