Location
Pune | India
Job description
About Birlasoft Ltd.
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group's 161-year heritage of building sustainable communities.
A typical day in the life of a Delivery Director at Birlasoft involves a mix of strategic planning, operational management, team leadership, and client engagement. Your day will be structured to ensure the smooth delivery of IT services and projects while maintaining high levels of client satisfaction and team performance.
Key Responsibilities
- Owning and managing portfolio of customers of BFSI from delivery and operations perspective; should have 15-20 years of experience of managing programs and projects of at least 500+FTE's & P&L of 30 Million USD
- Hands – on experience delivering large scale programs including Agile programs.
- Experience of leading large programs & Knowledge on P&L management
- Strong Experience with Customer facing roles including onsite experience.
- Focal point of contact for key customers in the portfolio
- Accountable for Delivery Excellence, Operational Excellence, Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts
- Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating and engaging in RFP response, Due Diligence and Proposal making
- Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction
- Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals
- Key performance measurement parameters are – Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity improvement through processes and automation
Competencies
- People Management
- Conflict Resolution
- Solutioning
- Customer Service
- Accountability
- Judgement and decision making
- Excellent Communication
Job tags
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