ESSENWARE PRIVATE LIMITED
Location
Pune | India
Job description
UCCE Implementation:-
JD - Essential Requirement of implementing and installing Cisco UCCE/Cisco CVP/UCM/Voice from scratch
- Experienced in managing Gateways and Voice XML/Cisco Routing Technology
- Good to have Verint solutions/VMware + vCenter/eGain Multimedia Technology/Linux/Nuance TTS/ASR
- To be experienced and fully competent in own area.
- To manage and be involved in one or more aspects of networks/system/software/service development from requirements capture/definition through concept demonstrators to creating, testing, integrating and delivering mainstream operational products, packages, projects, services or platforms.
- The work may range from investigating new technologies to developing scalable and resilient solutions.
UCCE Support:- JD Provide Remote Technical Support UCCE contact center platforms at global customer sites and also hosted in IDCs
Remote troubleshooting, problem isolation and resolution
Skills Incident & change Management supporting Cisco UCCE Contact Center Platforms
Experience on Cisco Hosted Contact Center for UCCE platform.
Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
Scripting for call flow change or Holiday request.
Cisco Call Manager at some instances
Cisco IPCC & UC Skills - CUCX, CUCM, Cisco IM & presence
Exposure on CISCO IVR Call Studio platform.
Should be ready to work in 24/7 business support environment
Should be having 4-5 years of experience on Cisco Voice platform.
Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
Should have strong verbal & written communication skills
CCNP-Voice certification is added advantage.
Sound understanding of end to end VOIP Telephony Architecture
Cisco Black Belt--Certification
Job tags
Salary
