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Location

Mumbai | India

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Job description

Job Responsibilities

Description:

Act as a primary point of contact for all the home owners/rental guests thus aiming to ensure 100% guest satisfaction.

Role & Responsibility:

Serve as first point of contact for all check-in/home owners

Collates a centralized database of all the queries/complaints/concerns received from home owners/rental guests and ensures they are attended to by internal team

Seek, process and assist in executing rental home owners'/rentals guests requests and queries with the help of concerned department

Attend and record queries regarding services, processes and re-direct them to the respective manager/team member

Responsible to follow up, co-ordinate and find conclusions to all the relevant issues and concerns raised by home owners/rental guests

Actively coordinates with internal teams to ensure timely attention to guest services

Escalate unattended matters to Guest relations manager and seek augmented support wherever necessary

Maintain trackers, reports for client interaction, glitches attended and resolved, open or closed issues, list of escalations created and issues resolved

Collects feedback and ensure query/concern resolution.

Job Requirements

Personal Characteristics

• Self-Starter - ability to take initiative, execute and implement change or effectively adapt to changes. Work comfortably in a fast-paced, metricsdriven and changing environment, being proficient in time management with the skill to organize and manage multiple priorities.

• Highly energetic personality - a motivator. Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Leadership - easily influence others to action by planning, motivating, organizing and controlling the work being done, thus manage projects with multiple tracks as a high-energy leader by developing clear action plans that drive processes with numerous interdependencies.

• Critical Thinking - strategic and highly analytical. With computer proficiency in Microsoft Word, Excel and Outlook and intermediate math skills which help him interpret and create spreadsheets with ease.

• Interpersonal/Communication Skills - an innate ability to channel different points of view Able to establish and maintain excellent relationships and credibility quickly Create team atmosphere with internal staff while achieving key objectives Excellent consulting skills as well as technical writing and public speaking.

• Maturity - provide a good balance of risk taking and judgment Is aggressive and confident Able to operate independently of a large staff

• Professional - unquestionable integrity, credibility, and character Who has demonstrated high moral and ethical behavior

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Job tags

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Salary