Nvd Technology Services Private Limited
Location
Ahmedabad | India
Job description
Job Summary
This is a Back Office executive role which will work with our sales department and services to our US customers. The executives will be working the night shift.
Responsibilities • Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Requirements and skills • Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Benefits • 5 day / week work schedule
• Paid days off
• Health Insurance
If you are interested than share your resume below details:
Email : [HIDDEN TEXT]
or
Whatsapp : 9104935054
Job tags
Salary
