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Senior Customer Support Analyst


Movius


Location

Bangalore | India


Job description

Mandatory Requirements  In depth knowledge of Linux and troubleshooting skills  Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol  Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods  Experience on SMSC, USSD, VAS, SDP (Service Delivery Platform)  SDP / RDP knowledge  SS7 protocol & concepts  Knowledge of Wireshark, SMS and TCPdump  Networking Concepts Desired  Hands on experience with MySQL or PgSQL, Mongo DB  Knowledge of CLOUD based operations. Key Result Areas:  Quality of handling incidents (communication, coordination, adherence to process)  Percentage reduction in the outage time of Incidents affecting service to Customers / %age reduction in SLAs  Number of Incident resolved through the Incident Management process basis ITIL standards  Behavioral aspects


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