Vendor Management Associate

Location

Bangalore | India

Job description

• Operational management of Partner facilities in your allocated region. This includes, but is not limited to:
  • Ensuring high-quality processing output
  • Onboarding offboarding partner facilities
  • Frequently meeting (virtually) our partners to understand their requirements and make sure they are able to follow the set processing guidelines
  • Administration tasks
  • Liaising with internal and external stakeholders
  • Ensuring inventory is in stock for all allocated partners
• Smoothing out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
• Coordinate with the Regional/Ops associate where possible to ensure all tasks are completed, and order management is controlled as per the set deadlines
• Ensure all Partner KPIs are met or exceeded
• Ensure monthly Partner catch-ups that address the below objectives:
  • Customer complaint resolutions
  • Order capacity growth
  • Payment conflict resolutions
  • Quality audits (with the assistance of the regional onsite team where possible)
• Coordinate with the quality assurance team to improve customer satisfaction
• Completing full performance reviews for newly onboarded Partners to identify any weak points, and actioning any training needs during the trial period for new Partners.
• Complete full performance reviews for long-term Partners to ensure high-quality output consistently
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed
• Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements:

• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions, and negotiations with international and external stakeholders.
• Strong presentation negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express and present clear logical thinking.
• Must be able to demonstrate creative thought processes for lead generation.
• Must be organized and a self-starter.
• Previous experience in a similar role, preferably for a start-up.
• Hindi/ Urdu/ Arabic Language skills preferred.
• Ambitious entrepreneurial.
• Hungry for progression process-driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy environment.
• Needs to be able to adapt to highly dynamic situations

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.

Job tags

Salary