HCLTech
Location
Noida | India
Job description
Job Description (Posting).
Network Data L2 Role Responsibilities & Qualifications Responsibilities i. Adhering to SLAs ii. Mentoring / Training Team Members iii. Handling tickets / requests iv. Perform root cause analysis v. Troubleshooting technical issues vi. Defining processes and ensuring that the processes are adhered to vii. Oversees and is responsible for successful completion of Installation, configuration and migration viii. Ensure maximum uptime according to the SLA ix. Understanding of Multi-geo support environment x. Responsible for building / maintaining a test environment xi. Improves and maintains customer and employee satisfaction xii. Suggests new technologies and design changes xiii. Monitoring and maintaining SLA requirements by the team members xiv. Testing / Auditing/processes as required from time to time xv. Identify Skill gaps and plan for training / knowledge updating Technology Knowledge i. Router - Cisco ii. Switch Cisco and Arista iii. Meraki Cisco iv. WLAN Cisco v. WLAN Appliance Cisco and Aruba vi. IPAM - Infoblox vii. WAN Optimizer - Riverbed viii. Packet Shaper - Bluecoat ix. Terminal Server - Ion systems x. Load Balancer - F5 Qualifications i. 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment ii. Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & Wireless iii. Excellent communication and conversation skills (Verbal and Written) Perform root cause analysis iv. Able to handle high pressure v. Experience on Cisco (Routers/Switches) vi. Experience on Wireless technologies Cisco, Aruba to Ensure maximum uptime according to the SLA vii. Should Knowledge on Cisco & Meraki Products viii. Should have experience in Cisco Meraki switches MS100, MS200, MS300, MS400 ix. Should have experience in Cisco Meraki MX100, MX84 MX250, MX450 x. Should have experience in Cisco Meraki WLC/Access point xi. Experience installing and troubleshooting Meraki Wi-Fi networks xii. Handling troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPN xiii. Good hands-on experience with OS upgrades of different vendors devices. xiv. knowledge of load Balancers & Optimizers, Riverbed xv. knowledge of DNS, DHCP and IPAM solutions xvi. Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc. xvii. Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST. xviii. Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process xix. Experience on any cloud technologies or SDN technologies will be an added advantage Soft Skills i. Excellent communication and conversation skills (Verbal and Written) ii. Good documentation skills iii. Should have excellent customer handling skills iv. Able to handle high pressure situations v. High level of acceptance vi. Can drive HCL s value and its methodology CertificationsJob tags
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