Order Management Specialist

Location

Pune | India

Job description

• The role holder will be part of the Order Management Team (Centre of Future Excellence) and support the transition of the management of orders from the Market Order Management teams to the COE
• Primary tasks for the role will be the processing of administrative tasks in the Order to Invoice process working with our Global Sales and Order Management functions
• This role will have the opportunity to contribute to significant lasting change to the way we manage our customers orders and a direct improvement to our customer s experience

Duties Responsibilities

What you'll do:

• Process all types of sales orders including eCommerce orders, in full cycle from order to invoice in accordance to Smiths guidelines and policies.
• Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment.
• Manage and input all sales order timely to ensure on-time delivery for a given market.
• Manage and create Delivery Note, Factory Liaison, PGI and Invoicing
• Ensure backlog (orders outstanding) is managed efficiently with no past due status.
• Attend weekly and monthly internal meetings.
• Participate cross-functional initiatives when require.
• Ensure clean backlog at all time and compliance to audit requirement.
• Setting up folders in Share Point/MS Teams for every order and ensuring all the information of the orders are updated timely.
• Ensure system and operation transactions in compliance with law, regulatory taxation as well as corporate policies.
• Ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations with support from the sales and finance teams where relevant.
• Ad-hoc tasks as assigned by the supervisor/management.
• Able to manage and update internal data Dashboards.

The Individual

What you'll definitely need:

• 2-4 years of experience
• Minimum a bachelor's degree (B.A, B.com, B.B.A, B.C.A, BSC or similar)
• Knowledge Experience in Order Management, Quote to cash and Sales be an added advantage
• Excellent written and verbal communications skills
• Good Understanding of MS Office tools (Excel, PowerPoint, Word)
• Experience in SAP will be an added advantage
• Customer Focused
• Ability to prepare reports and graphs as and when needed
• Ability to work in a team
• Good eye for attention to detail
• Ability to build effective relationships both internal and externally

Job tags

Salary