Location
Work from home | India
Job description
Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.
Our Trust & Safety team works together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. As a Trust & Safety Lead, you will oversee a team of Trust & Safety Specialists that are focused on identifying and preventing fraudulent behavior to ensure trust and safety for our users.
What You’ll Do
- Lead, mentor, and motivate a team of Trust & Safety Specialists both on daily priorities as well as longer term development goals via coaching sessions and performance reviews
- Take lead on high level high priority investigations and escalations
- Generate weekly data reports to identify trends, reporting key findings and opportunities to stakeholders
- Delegate projects and tasks that aide in areas of skill development for Specialists
- Translate tribal knowledge into formal organized documentation
- Facilitate on-the-job training and shadow sessions for new and existing Trust & Safety Specialists
- Partner with Management to help support department key initiatives in alignment with company goals
- Maintain strong interdepartmental communication and escalation paths
- Monitor volume and output in the Trust & Safety queues and report on significant fluctuations
What You Bring
- At least 2+ years experience in fraud, risk, claims, and/or a trust and safety role
- At least 1 year experience of people management and development
- Experience with employee coaching and development
- Exceptional verbal and written communication skills, with an ability to establish trust and empathy
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or similar CRM
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Ability to manage complex projects and multi-task with ease
- Thrive in a fast-paced and agile environment and manage ambiguity with ease
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done
Job tags
Salary
