Ensure proper selling techniques and strategies are utilized to maximize room revenues.
Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates
KEY OPERATIONAL RESPONSIBILITIES
Financial
Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
Operational
Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
Ensure calculative overbooking.
Business plan /Analysis
Assist in the development of occupancy forecasts for the annual budget.
Handle additional responsibilities as and when delegated by the Management.
Team Management
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
General Duty
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
