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Customer Service Manager


DBS Bank


Location

Bangalore | India


Job description

Key Accountabilities

Ø Verification of files including KYCs (Completeness and authenticity) - Maker

Ø Initiation of checks (CERSAI, Fraud, Legal, technical and KYC) prior to assessment by credit underwriter

Ø Bureau Trigger

Ø Preparation of assessment and credit templates

Ø Coordination with third party vendor for reports as per SLA

Ø Storage of Credit file at the Hub

Ø Pricing approvals

Ø Handover of Credit file to Credit underwriter for decisioning

Ø Check completeness of Post sanction documentation

Ø Ensure receipt of title documents and vetting completion by external lawyer

Ø Share soft copes of Post sanction documentation with Central Operations for disbursal

Ø Send credit files to central Operations for Storage

Handle post onboarding customer service request by co ordinating with branches

Job Duties & Responsibilities

Ø Initiation of bureau checks before login stage.

Ø Verification of login documents as per login checklist.

Ø Initiation of CERSAI, Fraud, Legal & technical once the file is logged in.

Ø Preparation of credit tools for assessment.

Ø Follow-up with vendors for getting the reports on time.

Ø Handover of Credit file to Credit underwriter for decisioning

Ø Ensure receipt of title documents and vetting completion by external lawyer

Ø prepares the disbursal documents in coordination with centralized operations and send back to Branch for execution for Sanctioned cases.

Submit post sanction documentation as per the operations checklist to Central Operations for disbursal.

Primary Location

India-Karnataka-Bangalore

Job

Risk Management

Schedule

Regular

Job Type

Full-time

Job Posting

Oct 12, 2023, 5:04:52 PM


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