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Location

Hyderabad | India

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Job description

Company Description Intellitech IQ Consultancy is a startup firm providing IT services to multinational companies throughout the globe. Currently, we are recruiting for multiple IT support roles for our clients located at various locations.

Role Description This position is for the role of

Technical Support Engineer - Chat Process

for a

MNC

located at

Hyderabad

location. Chat Support Engineer will provide technical support and assistance related to any Software/Application issues to the users via chat platform, log/resolve the issues in the tool like ServiceNow, escalate issues the next level support as and when required and provide exceptional customer service to the users.

Salary 2.4 - 3.0 Lac per Annum

( Please do not apply if your Salary expectation is more than 3.0L Per Annum )

Educational Qualifications Bachelor's degree (B.Tech, B.E., BSc., BCom, BA etc..) in Computer Science or any related field

Technical Skills 0-3 years of experience

in IT technical support (Preferably Chat but other modes of support like IT office Support, Voice Support etc.. can also be considered) Knowledge of Windows /Mac operating systems Knowledge of basic applications like MS Office Suite, Active Directory etc.. Knowledge to install/uninstall software applications on Laptop/Desktop devices Knowledge of L1 support protocols Knowledge of any ticketing tools will be an added advantage Knowledge of network protocols and configuration is a plus

Analytical & Behavioral Skills Ability to multitask while maintaining attention to detail and meeting deadlines Excellent problem-solving and analytical skills Strong written and verbal communication skills in English Ability to work in a team environment

Important Note - Please apply only if your profile and salary expectations suite to above requirements. In case you are not able to post your profile via LinkedIn, pls send it to [email protected]

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Job tags

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Salary