Product Delivery Specialist
Location
Bangalore | India
Job description
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
The Product Delivery Specialist will play a pivotal role in assisting the design, build, test, and launch of conversational AI, conversational analytics, and automation solution packs using Uniphore's multimodal AI and data platform.
This role sits within our Product team that's responsible for industry solutions. This entry-level position is tailored for individuals with a foundational understanding of software development lifecycles in the spaces of conversational AI, analytics, and automation, seeking to build a career in the dynamic field of generative AI.
Key Responsibilities
- Support in Solution Implementation:
- Assist in designing and implementing conversational AI and automation solutions, ensuring they align with client requirements and objectives.
- Support in integrating solutions with clients' existing systems and processes.
- Project Management Assistance:
- Assist in managing project timelines, resources, and deliverables.
- Support in coordinating with internal teams and external vendors to facilitate project execution.
- Client Interaction & Training:
- Assist in conducting workshops and training sessions for client-facing teams facilitate the adoption of implemented solutions.
- Provide support during client interactions, ensuring their queries and concerns are addressed promptly.
- Documentation:
- Assist in documenting solution designs, configurations, and practices.
- Help in preparing project reports, case studies, and other relevant documentation.
- Continuous Learning:
- Engage in continuous learning to stay updated with the latest trends and technologies in conversational AI and automation.
- Participate in training and development programs to enhance technical and domain-specific skills.
- Quality Assurance:
- Assist in testing and quality assurance processes of the implemented solutions.
- Ensure that the solutions adhere to the defined quality and compliance standards.
Qualifications
- Education:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience:
- Entry-level position, prior experience in a similar role is a plus but not mandatory.
- Basic understanding of software development lifecycles and project management.
Skills
- Foundational understanding of conversational AI and automation principles.
- Basic client engagement and communication skills.
- Analytical and problem-solving abilities.
Technical Proficiency
- Basic understanding of conversational AI platforms like Google Dialogflow, IBM Watson, etc.
- Foundational knowledge of programming languages such as Python or Java.
- Understanding of cloud platforms like AWS, Google Cloud, etc.
- Basic knowledge of APIs and integration methodologies.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit .
All applicants - to review our privacy notice, please click here
Information Regarding Recruiting And Phishing Scams Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3 , or visit the Department of Homeland Security's Cyber Smart website to learn how to report such scam.
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