Product Manager - Wallet and Payment Products
Location
Gurgaon | India
Job description
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Product Manager - Wallet and Payment Products Expedia Group is seeking a talented and experienced Product Manager with a passion for Payment and Financial products, eager to shape the future of the travel payment industry. In this role, you will be responsible for driving the development of cutting-edge payment solutions and financial products such as wallet and gift cards across brand Expedia and its umbrella brands. As the Product Manager, you will work closely with cross-functional teams and leverage your expertise in Payments & Fintech to deliver game-changing products.
A high performing individual contributor who owns one or more product areas. With some supervision, leads project execution and represents their product area(s) within a cross-functional team. Proposes new feature ideas to address customer needs. Applies established product strategies and contributes to the development of new product strategies for product areas of ownership. Collaborates, with guidance, on global roadmap planning. Socializes and coordinates planning, updates, and communications with program management. Achieves expected business results within their assigned projects.
What You Will Do - Collaborates within team to evolve existing key performance indicators and metrics to discover new opportunities and uses dashboards to monitor and assess team business performance (e.g., efficiency and effectiveness)
- Defines appropriate ranges for metrics and tells the story of the metric over time to understand when system is behaving normally. Proactively identifies issues and take action to remediate
- Evaluates metrics to discover insights that build new business opportunities
- Weighs and trades off product scope vs. predicted metrics impact
- Translates insights into action within the team
- Develops advanced frameworks to test hypotheses and understands the impact of more complex decisions in various scenarios, drawing upon thoughts and insights from different sources
- Simplifies frameworks and/or make them easier for a broader audience to understand
- Effectively uses frameworks to share story/strategy
- Uses frameworks with some guidance to align stakeholders and leadership on product feature decisions. Has a point of view and recommended approach hear and incorporate feedback
- Uses user perspective to inform product segmentation and prioritization decisions with limited manager guidance
- Identifies potential trade-offs across segments taking into account a variety of factors (product design, marketing, operational considerations, etc.)
- Partners with stakeholders and manager to develop new ideas for research, testing and feedback loops to better understand and quantify customer pain points
- Owns related product areas
- Understands product and technology decisions, develops the product feature or product roadmap and executes on go-to-market plan
- Plans, facilitates development, releases and measures product feature and/or products cross functionally
- Applies feedback and data from measurements towards product improvements through test and learns and other testing methodologies to positively impact the business (i.e. cost savings, revenue, conversion, etc.)
- Serves as a go-to person for stakeholders including engineering, design, content, for questions, clarifications and direction
- Manages backlog for product area and balances new features, bugs and tech debt
- Demonstrates a critical understanding of functional information (e.g. legal, data/metrics, and technical information) and is able to accurately answer relevant questions
- Builds clear, concise and well structured functional material (e.g. policies & procedures, guidelines, presentations, messages) and recommends improvements to existing material
- Communicates a compelling rationale and narrative to peers and partners
- Tailors communications (content focus, style, format, etc.) for different audiences as appropriate
- Actively seeks diverse feedback on work and anticipates feedback to address it proactively
- Leads discovery across cross-functional stakeholders to develop understanding of a shared problem, makes suggestions for solutions and recommends which solutions will achieve the most ideal customer or business outcome
- Deciphers which policies/processes/user experiences/financial models/technology will impact customers and the business based on potential solutions, and understands high-level relationships across these factors
- Makes system changes leading to desired outcomes that are crafted to scale and ensures reporting (including feedback and/or data loops) is in place to gauge customer, business and system impacts
- Develop and execute a comprehensive product strategy for wallet, gift cards and other payment-driven solutions in the travel sector
- Continuously monitor and analyze the market and competitive landscape to identify trends and opportunities for innovation
- Create and maintain a clear product roadmap, aligning it with business goals and customer needs
- Collaborate with engineering, data science, design, and other teams to deliver high-impact capabilities and models
- Leverage data-driven insights to identify new product opportunities and optimize existing solutions
- Champion the user experience by ensuring products are intuitive, efficient, and customer-centric
- Lead the successful launch of wallet, gift cards and other travel payment products and capabilities, from concept to market introduction
- Monitor model performance and iterate based on user feedback and data analytics and organization goals
- Collaborate with key stakeholders, both internal and external, to gather insights, establish partnerships, and drive product success
Who You Are - 6+ years of experience as a Product Manager, with a strong background in payments, particularly in fintech or travel industries
- Creative problem solver with a strong track record of driving innovation in product development
- Make decisions based on data and can effectively communicate your insights and recommendations to stakeholders
- Have a clear strategic vision for how payments experience can transform conversion rates and create new monetization opportunities
- Proven ability to lead cross-functional teams and inspire them to achieve ambitious product goals
- Passionate about understanding and meeting the needs of customers, and you advocate for user-centric solutions
- Excellent communication skills, both written and verbal, and can effectively convey complex technical concepts to non-technical stakeholders
- Thrive in a dynamic and fast-paced environment and can adapt to changing priorities
About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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