Infrastructure Specialist

Location

Jordan | India

Job description

Job Purpose

Work within the Infrastructure Team based in Jordan. You will be providing support to customers based in the UK and other locations ensuring incidents, problems and requests are being dealt with to agreed service levels. In addition, you will be participating in the implementation of projects relevant to your area of responsibility. The role requires good communication skills (in English) and the ability to work under pressure in a team environment.

Key Duties and Responsibilities

• Responsible for ensuring that all requests, and incidents are resolved within SLA and to ITIL standards via effective 2nd line support and systems management
• Identify, diagnose, and resolve problems within SLA and ITIL
• Design, Implement and manage IT infrastructure solutions and systems.
• Implement TDM Group's IT processes and security policies.
• Contributing to the progression of the infrastructure team by advising best practices and delivering the best possible solutions
• Participate in 24x7 on-call rotation.
• Ability to travel on demand

Skills 

• Strong analytical and problem-solving skills
• Ability to prioritize and multitask
• Self-motivated and hardworking individual with good communication and customer service skills
• Good technical documentation skills
• Knowledge and experience in Microsoft environment including:Windows Server (including Active Directory)
• Microsoft 365.
• Microsoft Azure
• Knowledge and experience with VMWare vSphere.
• Experience in PowerShell scripting is a plus.
• Experience in managing Microsoft SQL servers is a plus.
• Experience in Amazon Web Services is a plus.
• Experience in Linux server administration is a plus.

Qualifications

• Bachelor's degree in computer science, computer engineering or equivalent
• A strong command of the English language, both written and spoken
• 4+ years of experience in system administration or any relevant field.
• Microsoft 365 Certified: Fundamentals
• Microsoft Certified: Azure Fundamentals

Job tags

Salary