Skylark Hr Solutions Private Limited
Location
Mumbai | India
Job description
Job Description:
• Delivery Management
• Manage Global Mobility Operations for all verticals for Services.
• Manage delivery of all relocation services, including Move management – City orientation, home search,
School search assistance, temporary accommodation, immigration & household goods transportation.
• Responsible for delivery of services in accordance with IOS service policy.
• Identify and implement process and suggest improvements related to relocation service delivery.
• Ensure compliance & regulations of policies and processes of all Clients companies.
• Act as a point of escalation and resolution of issues that arise on a case-by-case basis.
• Serve as a single point of accountability for the day-to-day operations - coordinating with the internal team
and ensure client satisfaction.
• Liaising with internal/external stakeholders for executing effective operations and implementing procedures
and service standards for business excellence.
• Achieve operational targets.
• Optimize costs and contribute to driving revenue.
• Customer Service Regularly evaluate services provided to the client to ensure cost effectiveness and client
satisfaction.
• Ensure the delivery of quality relocation services by reviewing customer service feedback scores and
procedures.
• Monitor performance of service delivery, making sure all deliverables are on time and compliant.
• Ensure all customer grievances are addressed and resolved Vendor development & Evaluation.
• Ensure continuous and consistent communication with assignees and third-party vendors.
• Empanel/tie up and negotiate with various external vendors (real estate brokers, school admission team,
hotels etc.).
• On going monitor the performance and delivery quality of vendors Monitoring & Documentation.
• Responsible for timely completion of Retracked by accountable team members.
• Ensure all documentation and reporting is up to date and accurate through regular review. Delegate and
supervise work among the team.
• Responsible for targeting 100% excellence quality rating with all clients.
• Monitoring the quality of services rendered through quality calls.
• Support the implementation / leverage of best practices across to ensure process improvements.
• Conduct periodic audits and develop audit plan for improving the operational efficiency.
Job tags
Salary
