Location
India | India
Job description
US Product Based Organization
What You Get To Do In This Role - Represent the needs of customers across the product and design lifecycle from discovery through
design validation and customer adoption across a portfolio of products
- Apply and adapt appropriate research techniques and methods for specific project needs
- Engage with customers to understand their unique needs for our products, including defining and
synthesizing user types, use cases, and specific UX opportunities
- Partner with Product Managers and Designers to influence product strategy and roadmaps
- Validate feature and design direction through participatory design, early concept testing,
formative and summative usability testing.
- Analyze and synthesize qualitative studies and quantitative data across studies and secondary
research to generate strategic and tactical insights with actionable recommendations.
- Communicate findings through artifacts such as specific user segments, persona frameworks, jobs
to be done, user journeys, task analyses, etc
- Provide mentorship to other members of the team and champion the discipline across the
organization
Qualifications What you have Basic Qualifications (The Must Have)- BA/BS degree or higher in the Human-Computer Interaction, Human Factors, Psychology,
Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, or
equivalent combination of education and experience
- Extensive experience in applying customer-centered research techniques to product definition and
designs
- Expert knowledge in defining, planning and executing research studies including outlining
objectives, goals, and timelines. This includes developing sample plans and determining the best
data collection approach using quantitative and/or qualitative methods
- A portfolio of work representing research that influenced great insights or experiences. This
includes examples of research goals, research methodologies used, the process followed, your
involvement and role, data visualizations, and crisply articulated insights from the research
Preferred Qualifications (The Nice To Have)- 7+ years' of work experience applying and conducting customer-centered research. Master degree
or PhD is a bonus
- Experience developing insightful, probing questions that resonate with both highly technical
individuals through business minded end-users using enterprise software
- In depth knowledge of user interface design, usability evaluation techniques, task analysis, and
experimental design
- Experience with the creation and execution of online surveys as well as rich qualitative research
techniques
- Expert presentation skills to visualize technically complex topics and make them easy to
understand with customers as well as product management and design stakeholders.
- The ability to learn new technical concepts quickly
- Experience coaching and mentoring more junior team members, contributing to their growth.
Skills: ux research,qualitative & quantitative research methodologies,portfolio development,problem solving
Job tags
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