Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
Experience managing large managed services support and maintenance engagements across custom applications, Commercial-Off-the-Shelf applications, Cloud, infrastructure, and end user services.
Experience in managing large client engagement, delivery management, Change/release management, Demand Management, service level management, finance, and operations management.
Experience working with cross functional teams.
Experience working in ITSM tools such as Service Now, Remedy
Ability to guide the teams technical in at least two of the below areas (1) custom application, (2) Commercial-Off-the-Shelf applications, and (3) Cloud & Infrastructure
