Professional, Network Operations
Location
Noida | India
Job description
What you will do:
- Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues.
- You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc
- Deep dive into complex ongoing issues and provide inputs to fast track the resolution.
- Will jump on technical bridge calls and gather the information needed to investigate the high sev issues.
- Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements.
- Work with different vendors- for circuit issues like ATT,Lumen,Verizon,Park plaza,TATA,Airtel etc
- Diagnose, troubleshoot, and escalate Network issues in a timely manner.
- Participate in automation initiatives to achieve operational maturity
- Maintain and enhance current client environment configuration
- Provide mentorship and guidance to fellow engineers.
- Implement and maintain systems security measures
- Assist customers both internal and external with connectivity problems as they relate to the network.
- Use the principles of Incident Management, change management, problem management ,monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure
- Participate in special project teams, representing network operations on new products designs and implementations. Develop network support structure and process for new BU implementations.
What you will need to have:
- Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, FTP, TCP, and Spanning Tree.
- Experience in troubleshooting SDWAN technologies
- Experience configuring and independent troubleshooting of Cisco Switches and Routers.
- Experience with troubleshooting WAN and LAN connectivity issues.
- Knowledge of BGPEIGRP is necessary.
- Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers.
- Working knowledge of CheckPoint/Juniper /Palo Alto Firewalls is a plus.
- Proficiency in Cisco routers and switches, Microsoft Office Applications and Visio Diagramming.
- Excellent oral, written, analytical skills.
- Accumen to assist client in testing new implementations, new product access, and DR testing.
- Knack of providing Top Notch network Skills combined with excellent troubleshooting
- Manage incidents through to resolution to include: coordinate and test with vendors and customers, internal communication and escalation, and follow-up/documentation of the troubleshooting performed
- Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client in a clear and concise manner.
- Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful circumstances, while representing the team with quality.
- Participates in Problems reviews, bridge calls and meetings.
- Performs network changes.
- Assists with Maintenance Windows as needed.
- 3-4 years of experience with Network, Security and LB.
What would be great to have:
- Willingness and capability to quickly learn new technologies required for accomplishing Operational goals
- Extensive troubleshooting and analytical thinking skills
- Capable of exercising discretion and independent judgment
- Scripting skills: Python for automation
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