Microsoft Dynamics Consultant

Location

Secunderabad | India

Job description

Hello ,

Greetings!

My name is Sinu, I am a Technical Recruiter at WaferWire Cloud Technologies. WaferWire is looking for a  Dynamics Technical Consultant.  

Dynamics CE/CRM Technical Consultant

HYD

Role Description

Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele.

• Problem-Solving Expertise: As a seasoned consultant, you will excel in problem-solving, offering innovative solutions to various client challenges. 
• Mentorship and Team Support: You will play a crucial role in mentoring team members, offering guidance and insights to enhance their problem-solving capabilities for our clients. 
• Consulting Lifecycle Involvement: Engage throughout the consulting lifecycle, contributing your expertise to different phases. This includes defining problems, proposing solutions, and actively participating in development, configuration, and deployment of comprehensive solutions. 
• Business Process Consulting: Take a lead role in business process consulting, effectively defining problems and creating strategic solutions. Guide project teams, ensuring adherence to project processes and deliverables. 
• Client Engagement and Training: Contribute to proposal development, client training, and project scoping, showcasing your expertise in shaping value-adding consulting solutions. 
• Capability Building: Internally, aid in capability building, sharing insights and knowledge to enhance our team's skill set and ensure we stay ahead of the evolving global landscape. 
• Join us at Waferwise and be a vital part of a team dedicated to delivering exceptional consulting solutions, meeting the dynamic needs of our clients on a global scale. 

Qualifications

Required: 

• Experience: 

5+ years implementing Microsoft D365 CRM or earlier versions 

3+ years leading implementation/support teams 

• Implementation Experience: 

At least 3 full lifecycle implementations with Microsoft D365 CRM 

• Business Understanding: 

Understanding client businesses, gathering project requirements, and conducting gap analysis 

• Solution Implementation: 

Successfully implementing practical business solutions using industry best practices 

• Post Go-Live: 

Post go-live customer support experience 

• Functional Focus: 

Implementation and support of Dynamics 365 Sales, Marketing, Customer Service, Field Service, Project Service automation.  

• Module Operations: 

Designing, configuring, and testing core Dynamics 365 CRM  

• Data Handling: 

Experience with Data Migration 

• Cutover Expertise: 

Experience handling Phased Cutover implementations along with cutover planning 

• Documentation: 

Converting requirements to functional specs and creating comprehensive functional design documents 

• Project Presentation: 

Leading Conference Room Pilot (CRP) and system walkthrough presentations showcasing Microsoft D365 FO's capabilities 

• Client Guidance: 

Assisting customers in understanding out-of-the-box system capabilities and advising on optimal utilization through creative configuration 

• Documentation Preparation: 

Preparing Discovery Documents on various issues and functional specifications for customizations required for Dynamics 365 ERP implementations 

Technical Skills 

• Dynamics 365 Customer Engagement- Customization & Configuration, Plug-ins, Workflows, JavaScript. 
• SaaS Environment management, Microsoft SQL, Reporting Services, Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, Javascript, JQuery, KnockoutJS, SignalR) 
• XRMToolskit, Ribbon workbench 

Soft Skills 

• Communication: 

Strong written and verbal communication skills 

• Client Interaction: 

Willingness to participate in client discussions at various stages of the project or support process 

• Analytical Skills: 

Assessing support statistics and preparing detailed reports on the findings 

• Team Management: 

Overseeing and evaluating ongoing training efforts within the team, managing the customer support department's budget 

• Issue Resolution: 

Responding to escalated customer support issues 

• Conflict Resolution: 

Demonstrated arbitration skills with the ability to remain impartial 

• Adaptability: 

Capacity to accept and utilize constructive criticism 

• Client Engagement: 

Strong client interfacing and articulation skills regarding business value delivery, acting as a primary liaison and contact accountable to customers to ensure expectations are properly set, met, or exceeded.

Job tags

Salary