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Location

Dadri | India

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Job description

At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we're proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.

Over the last 5 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

If you have interacted with ICICI Bank, Flipkart, OLX, or Dentsu, you have already met some of our customers who trust the Trackier platform for their Partner Marketing led growth.

We are looking for a 'Customer Support Specialist' who can Interact & support with customer queries.

Job Requirements:-

• Experience Required- 2+ year
• Educational Qualification- B.tech
• Good written and Analytical Skills
• Willing to interact with Clients (Domestic & International)
• Google Analytics Knowledge will be preferred
• Knowledge of Digital marketing will be an added advantage
• Perform root cause analysis and follow through a resolution
• Understanding on task prioritization.
• Capability to perform multitasking and play cross-functional roles

Requirements

• You will be working indirectly with customers and providing support over technical and nontechnical queries related to the product
• Handle customer complaints actively and ensure its resolution on time
• Troubleshoot any technical inadequacies
• Track the common issues faced by the customers and follow-up regarding the same with the technical team
• You will be part of the Onboarding and Support process with the Customer Success team
• Excellent verbal and written communication skills in English to interact with clients over different channels
• Optimising Support Process and Maintaining Support Documentation, Knowledge base articles and FAQs
• Notifying any technical bug and feature enhancement requests to the development team and updating clients for the same

Benefits

• Medical Insurance from day 1 of employment
• 5 days working culture
• Uber cool work environment
• Best in industry salary structure
• Sponsored annual International trips
• Lucrative reimbursement policy

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Job tags

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Salary