Office Administrator / CRM

Location

Kochi | India

Job description

Edopia Private Limited is seeking a highly organized and detail-oriented individual to join our team as an Office Administrator/ Customer Relations Manager. As the Office Administrator/ CRM at Edopia, you will play a vital role in ensuring the smooth and efficient operation of our office and customer relationship management.As an innovative education company, we are dedicated to providing students with the tools they need to learn smarter and faster. The Office Administrator/ CRM will contribute to this mission by managing administrative tasks and maintaining our CRM system to ensure effective communication and engagement with our customers.

Responsibilities:

• Manage day-to-day office operations and administrative tasks, including managing schedules, organizing meetings, and handling correspondence
• Maintain and update our customer relationship management (CRM) system to ensure accurate and up-to-date customer information
• Respond to customer inquiries and provide support as needed
• Coordinate with the sales and marketing teams to manage leads and track customer order shipments
• Assist in the preparation of reports and data analysis to support decision-making processes
• Collaborate with cross-functional teams to improve operational processes and enhance customer experience
• Ensure compliance with company policies and procedures

• Proven experience as an Office Administrator, CRM Administrator, or similar role
• Excellent organizational and time management skills
• Strong attention to detail and problem-solving abilities
• Proficiency in using CRM software and Microsoft Office Suite
• Proven skills in Customer Care
• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Strong interpersonal skills and ability to work collaboratively with cross-functional teams
• Knowledge of office management and administrative procedures
• Experience in the education industry or with CRM systems is a plus
  
• Opportunity to work with a dynamic team dedicated to providing high-quality medical content
• Competitive compensation
• Career growth opportunities
• Opportunity to get a permanent job at Notespaedia
• Free healthcare checkup
• Infinite doctor consultation and medications from our affiliate central government run health centre

Job tags

Salary