Genpact
Location
Gurgaon | India
Job description
PD - BFS033389
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.
Responsibilities
· Handling Inbound & outbound calls & online applications
· Respond to applicant questions & resolve issues.
· Operate in compliance with laws & Regulations.
· Dealing with complex solution-based calls.
· Reading complex & sensitive customer situations and dealing with it accurately.
· Consistently Deliver First Class Service.
· Exceptional Time management skills.
· Assess risks and investigate for fraudulent activity with a keen eye.
Qualification we seek in you!
Minimum Qualifications
· Knowledge of all Latitude/GEM Finance Credit Card products & LFS host systems
· Knowledge of AUS & NZ Privacy legislation
· Previous Fraud/Scheme Chargebacks related experience
· Excellent communication skills – verbal and written.
· Should have sound computer knowledge.
· Needs to be good at multitasking.
Shift Details
· Weekend Shift Coverage – Yes
· Working Hours: 8.5 Hrs
· Shift window- 2 am - 3 pm IST
Job tags
Salary
