Billing Transformation Program - Manager
Location
Bangalore City | India
Job description
Functional Job Title: Billing Transformation - Conversion – Officer
Reports to: VP
Department/ Division : Controllership, Bangalore
Background:
State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation. Global Billing Function is in the process of migrating to a new technology platform which will be used for all business units and regions.
Basic Purpose of Job:
The Conversion Lead will be responsible for migrating clients from the legacy system to the new platform. They will perform the following responsibilities:
- Conversion exception analysis - Review the data conversion exceptions, research exceptions, update conversion rules, correct data exceptions
- Reconcile, analyze and document root cause of invoice related data and calculation differences between the legacy and new platform
- Quality control Invoice Documents for accuracy and consistency
- Work across the project team with business and technology to analyze and explain any issues
- Develop procedures and checklists to control activities and report status
- The Conversion lead will work in a fast-paced complex engagement model on a day-to-day basis.
- The individual will be directly responsible for the resolution of exceptions and conversion of customers to the new billing platform
- Collaborate closely with the onshore team to understand expectations and deliverable timelines and ensure that deliverables of the team are load balanced as compared to team staffing.
- Develop the team to adopt "owner's mind set", work independently, and effectively manage timelines
- Manage/collaborate with resources to assist with ad-hoc projects and new activities to support the GBO controller group and program
- Evolve process for Billing Transformation, performing managerial reasonableness reviews and discussing reporting & analytics deliverables prepared by the team.
- Provide support to key stakeholders of the team to present analytical results, triage findings and identify solutions
- First point of escalation within the local reporting line for dealing with issues (people/process/technology) and ensuring that compliance requirements are adhered to (e.g. company policies surrounding standard of conduct, information security, employment regulations)
- Coaches Strong collaboration with the team and works with onshore leadership to establish the team member goals and gather feedback for performance appraisals.
- Ensure completion of deliverables within the committed timeframe including assistance with development of deliverable plans.
Work Experiences:
- Bachelor’s/Master’s Degree in Finance, 10-13 years of progressive experience in Accounts receivable, banking areas with major financial institutions Financial Planning & Analysis in a global setting
- Chartered Accountant (CA) or Certified Public Accountant (CPA)/MBA Finance) will be an added advantage.
- Well versed with billing processes in corporate environment
- Exposure to Financial services industry
- Experience within global projects and global organizations
- Complex operational setting involving analysis of financial data
- Engaged in business or technical migration/conversion processes
- Good knowledge of Order to Cash process an advantage
- Experience of Oracle Revenue Management and Billing (ORMB) application an advantage
- Direct support to business or product line management / executives
- Variance analysis of reference and financial data. and reporting of insights
- Should have knowledge on setting up clients in banking sector
- Demonstrated knowledge in improving the billing function for multiple geographies and business areas
Skills:
- Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
- Analytical, with strong problem-solving abilities and creative resolution skills
- Ability to work on multiple topics in a fast-paced, high volume environment
- Strong Analytical skill set used for financial data comparisons, reconciliations and investigations
- Ability to remain organized, pay strict attention to detail, and meet critical deadlines within program schedule
- Detailed orientated with ability to consistently and accurately execute against operational processes and controls
- Comfortable presenting and pitching new ideas to senior management teams in large settings
- Ability to adapt to a changing environment and demands of transition of new clients
- Strong communication skills with ability to participate in or lead conference calls and present financial results to financial and non-financial audiences at various levels of seniority
- Pride of ownership with the ability to drive results within the Business
- Solid business knowledge as it relates to the financial services industry including Financial product and institution knowledge
- Self-motivated, self-assured, and self-managed
- Results oriented ownership mindset
- Other Skills required:
- Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)
- Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes
- Independent decision-making capabilities, demonstrated thought leadership
- Pride of ownership with the ability to deliver high quality results timely
- Strong analytical and ability to analyze and summarize complex financial transactions
- Highly organized with ability to multi-task and work under high pressure deadlines
For further information, and to apply, please visit our website via the “Apply” button below.
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