Location
Mumbai | India
Job description
votre rôle
Quality mgmt and complex operations support
- Responsible for the day-to-day governance, testing, training, delivery and support of improvements in the QtB process.
- Support the delivery of projects, including the design, planning, and implementation of service improvement.
- Work closely with Head of ECSD, LCCA/CCA teams to ensure that the improvements delivers successful outcomes within agreed time targets, which includes developing milestones and timelines to track and ensure deliverables are achieved. Identify risks/ challenges with projects and suggest countermeasures to mitigate.
- Improve activities related for customer inventory management, including developing robust process to ensure customer inventory is proactively reviewed to ensure device support is always maintained
- Own process/instructions/guidelines in central repository reviewing and updating where required on a regular basis
- Ensure high quality and speed of execution end to end.
- Responsible for workflow analysis, resource analysis and process improvements, ensuring team performance as per agreed standards
Process Improvement
- Identify and Manage initiatives and projects to improve the QTO-process, aim for Operational Excellence
- Supports Bid support and non-organic growth activities,
Job tags
Salary
