Location
Chennai | India
Job description
Job Description (Posting).
Technical Experience: Minimum 7 Yrs of total experience with 5+ years of relevant experience in any product in Splunk SIEM and Phantom SOAR with good understanding of scripting & workflow automation Maintain all components of a distributed Splunk Enterprise Security and Phantom SOAR infrastructure, and deployment servers Provide overall management of the Splunk Enterprise Security and Phantom SOAR platform deployment, configuration, and maintenance. Troubleshoot Splunk Enterprise Security and Phantom SOAR platform and supporting component problems and issues. Create, modify and tune the SIEM rules to adjust the specifications of alerts and incidents. Create, modify Splunk Enterprise Security and Phantom SOAR playbooks and workflows based on customer requirements and alert categorization Work with the customer designated personnel to provide continual correlation rule tuning, incident classification and prioritization recommendations. Report query adjustments, and various other SIEM configuration activities. Playbook modifications and point solution integration with SOAR Assist customers to fully optimize the SIEM system capabilities as well as the audit and logging features of the event log sources. Work closely with the assigned Managed Services SIEM resources to ensure the client's customized solution is functioning optimally and continuously tuned to the client's needs. Experience in working technologies such as EDR,UBA and Advanced Threat Detection. Familiarity with working in the Red Hat Enterprise Linux operating system Experience in Python and other scripting languages as deemed necessary. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B.E, B-Tech
Skill (Primary)
Technical Skills (ERS)-Framework - Big Data-Splunk
Job tags
Salary
