About the Role: As a Technical Account Manager (TAM) at [Company Name], you will play a crucial role in our team by leveraging your technical expertise and exceptional customer service skills to ensure the success of our key clients. You will be responsible for guiding clients through the implementation, migration, and ongoing support of cloud solutions, particularly on AWS. Additionally, you will serve as a trusted advisor, helping clients optimize their use of our products and services to achieve their business objectives.
Responsibilities:
Lead Cloud Implementation and Migration Projects:
- Take ownership of cloud implementation projects on AWS, overseeing the entire process from initiation to completion.
- Coordinate migration projects, ensuring smooth transitions and minimal disruption to client operations.
- Provide technical leadership and support throughout the implementation and migration phases.
Develop Strong Customer Relationships:
- Establish and maintain strong relationships with key clients, acting as their primary point of contact for technical issues and inquiries.
- Create and maintain technical project plans that outline tasks, delivery dates, and resource allocations in alignment with Statements of Work (SOWs).
- Proactively communicate with clients to understand their needs and expectations, and provide timely updates on project progress.
Project Management and Execution:
- Plan, manage, and execute various cloud deployment and customization projects, ensuring adherence to timelines and quality standards.
- Own and manage technical project escalations, driving them to resolution while maintaining clear communication with clients and internal teams.
- Coordinate with support teams and business units to schedule required outages for patching and infrastructure upgrades, minimizing impact on client operations.
Managed Service Operations and Optimization:
- Oversee day-to-day managed service cloud operations from the account perspective, monitoring performance and ensuring service level agreements (SLAs) are met.
- Drive optimization initiatives to enhance the efficiency and cost-effectiveness of cloud infrastructure utilization, leveraging AWS tools and best practices.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field (preferred).
- Proven experience in technical account management or similar customer-facing roles, with a focus on cloud technologies.
- Strong understanding of AWS services and solutions, with hands-on experience in cloud implementation, migration, and support.
- Excellent project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines.
- Exceptional communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively across teams.
- Relevant certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator are a plus.
Responsibilities:
Eligibilities: 