C1
Location
Hyderabad | India
Job description
The Technical Document writer is a role reporting into the Development Manager. The Tech Writer works with the Scrum master to document design, feature description, deployment notes, troubleshooting guide. The Tech Writer will in some cases undertake maintaining the complex Content Management Services (CMS) and will document the output of all development sprints. The resource should be skilled and detail-oriented Technical Document Writer with strong background in IT Services and/or Telecommunications and a proven track record of producing high-quality technical documentation.
Essential Functions Collaborate with cross-functional teams, including engineers, product managers, and subject matter experts, to gather information and create comprehensive technical documents. Develop and maintain a repository of technical documents, including user manuals, product specifications, installation guides, and troubleshooting instructions. Ensure that all technical documents are accurate, clear, and easy to understand for the target audience. Conduct thorough research to gather information for documentation, including interviews with technical experts, product testing, and review of existing materials. Edit and proofread documents to ensure clarity, consistency, and adherence to company style guides. Stay up to date with industry trends and advancements to incorporate the latest information into technical documentation. Manage multiple projects simultaneously and meet deadlines for document delivery. Provide guidance and support to other team members on document creation and maintenance. Assemble requirements for new features for the product roadmap from various sources and document them. These requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation. Participate in the support of the presales process for C1 IP software products. Additional Specific Duties and Responsibilities Stay current on evolving documentation trends and media types and CMS products. Stay current on evolving Customer Experience Management (CX) technologies, applications and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (AI)/Natural Language Processing (NLP) solutions. Provide technical documentation guidance and input for the Go-To-Market activities for assigned GA products. Required Qualifications Minimum BSEE/CS or equivalent mix of education and experience Proven experience in technical writing, with a portfolio of sample documents. 6 + Years’ Experience and In-Depth Knowledge with Telephony and Customer Experience Management UX/UIs and Application Documentation. 4 + Years’ Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and Product Lifecycle Management Strong attention to detail and excellent proofreading skills. Ability to translate complex technical concepts into clear and concise documentation. Experience with content management systems such as Confluence, Joomla, and Drupal. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Familiarity with Telecommunications, IT Services, IT sector regulations, or compliance requirements.Job tags
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