---

---

Location

Jaipur | India

---

Job description

Job Responsibility :-
Inbound Calls:

Handle incoming calls from customers with professionalism and courtesy.
Provide accurate information about our diagnostic services, pricing, and processes.
Address customer inquiries, concerns, and complaints in a timely and efficient manner.
Schedule appointments and assist customers with the registration process.

Outbound Calls:

Proactively reach out to customers for appointment reminders and follow-ups.
Conduct customer satisfaction surveys to gather feedback and improve service quality.
Promote new diagnostic services and special promotions to existing and potential customers.

Cross Selling and Upselling:

Identify opportunities for cross-selling additional diagnostic services.
Upsell premium packages and recommend relevant add-on services to enhance the customer experience.

Customer Relationship Management:

Build and maintain positive relationships with customers to enhance their overall experience.
Collaborate with other departments to ensure effective problem resolution and service delivery.

Documentation and Reporting:

Maintain accurate and detailed records of customer interactions in the CRM system.
Generate reports on customer feedback, common issues, and resolutions for continuous improvement.

Technology Skills:

Proficient in using MS Office (Word, Excel, Outlook) and G Suite.
Utilize technology tools effectively to streamline customer interactions and improve service efficiency.

Qualifications:

Proven experience in customer service, preferably in the healthcare or diagnostic industry.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to empathize with customers.
Problem-solving abilities and a proactive approach to addressing customer needs.
Familiarity with CRM software and basic computer skills.
Ability to work in a fast-paced environment and handle a high volume of calls.

---

Job tags

---

---

Salary