Assistant Manager operations
Location
Navi Mumbai | India
Job description
Company Overview
RankBloc Services is a leading digital marketing agency that specializes in boosting rankings and enhancing digital identities. We are committed to helping our clients translate clicks into customers and conversations into conversions. With a team of dedicated professionals, we strive for digital excellence and provide endless opportunities for growth and success.
Job Overview
We are looking for a highly motivated and experienced Assistant Manager Operations to join our team at RankBloc Services. As an Assistant Manager Operations, you will be responsible for overseeing and managing the day-to-day operations of our company. This includes ensuring smooth workflow, implementing efficient processes, and delivering exceptional customer service. The ideal candidate will be a strong leader with excellent communication and problem-solving skills, and a passion for delivering top-notch results.
Qualifications and Skills
- 1 to 3 years of experience in a similar role, preferably in the digital marketing industry
- Strong knowledge of customer service operations
- Proven experience in team leadership
- Excellent communication and interpersonal skills
- Ability to handle inbound and outbound customer interactions
- Experience in inside sales and international BPO is a plus
- Proficient in problem-solving and decision-making
- Detail-oriented with a focus on quality and efficiency
- Ability to multitask and prioritize tasks effectively
- Proficient in MS Office suite and other relevant software
- Bachelor's degree in business administration or a related field
Roles and Responsibilities
- Oversee and manage the daily operations of the company
- Develop and implement efficient operational processes and procedures
- Ensure smooth workflow and optimize productivity
- Monitor and analyze key performance indicators (KPIs) to identify areas of improvement
- Collaborate with cross-functional teams to align business goals and strategies
- Provide leadership and guidance to operational team members
- Train and mentor team members to enhance their skills and performance
- Ensure timely delivery of high-quality customer service
- Resolve customer complaints and issues in a professional and efficient manner
- Conduct regular performance reviews and provide constructive feedback
Job tags
Salary
Rs 7 - 8.2 lakhs p.a.
