Aspire Nxt Private Limited
Location
Bangalore | India
Job description
Responsibilities:
· Candidate will support employees located in US and Europe via phone and e-mail in a courteous manner.
· Assist end user on Laptop issues, Application, Network, MS Outlook etc. and be a first point of contact for IT, providing support remotely.
· Troubleshoot both Windows and Mac computers remotely.
· Identify and learn appropriate software and hardware used and supported by the organization.
· Build rapport and elicit problem details from help desk customers.
· Prioritize and schedule problems. Escalate problems to the appropriately next level analysts when required.
· Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
· Apply diagnostic utilities to aid in troubleshooting.
· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
· Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
· Test fixes to ensure problem has been adequately resolved.
· Perform post-resolution follow-ups to help requests.
· Develop KB articles on frequently asked questions lists for end users.
Requirements: · Must be a graduate.· Exceptional written and oral communication skills. Candidate must have experience supporting users from US or Europe via calls and email.
· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
· Strong documentation skills.
· Ability to perform L1 troubleshooting of Network and VPN.
· Ability to absorb and retain information quickly.
· Ability to present ideas in user-friendly language.
· Highly self-motivated and directed.
· Keen attention to detail.
Job tags
Salary
