The IT Director - Helpdesk and Infrastructure Leader will play a crucial role in managing the technology landscape of the organization.
This role will lead the Helpdesk and Infrastructure teams, ensuring the availability, security, and efficiency of the companys IT systems while providing top-tier support to employees.
Key Responsibilities
Strategic Leadership:
Develop and execute a comprehensive IT strategy aligned with the company's global goals, promoting innovation and technological advancements.
Collaborate with executive leadership to identify IT opportunities that enhance business operations and foster growth.
Helpdesk Management:
Lead the Helpdesk team in providing first-class technical support to end-users, resolving hardware, software, and network-related issues.
Establish and maintain IT service standards, ensuring prompt and effective issue resolution while maintaining user satisfaction.
Infrastructure Management:
Oversee the design, implementation, and management of the company's IT infrastructure, including servers, networks, data centers, and cloud services.
Ensure the security, scalability, and performance of IT systems, supporting business continuity.
Team Leadership and Development:
Manage, mentor, and inspire a team of IT professionals, fostering a collaborative and results-driven work environment.
Set performance objectives, provide ongoing feedback, and promote skill development for team members.
Vendor and Budget Management:
Manage relationships with external vendors, negotiating contracts and ensuring quality service delivery.
Develop and manage the IT budget, optimizing resource allocation and cost-effectiveness.
IT Governance and Security:
Establish and enforce IT governance policies, procedures, and compliance standards to safeguard data and mitigate risks.
Stay informed about emerging cyber threats, regulatory changes, and best practices to ensure robust security measures.
Project Management: Lead IT projects from inception to completion, overseeing project teams, budgets, timelines, and successful outcomes.
Qualifications
Bachelor degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
Extensive experience in senior IT leadership roles, with expertise in helpdesk management and infrastructure leadership.
Strong understanding of IT infrastructure technologies, cloud services, networking, cybersecurity best practices and helpdesk.
Proficient in IT service management frameworks (e.g., ITIL) and experience with IT governance standards.
Exceptional leadership and communication skills, with a track record of building and motivating high-performing teams.
Proven ability to collaborate with cross-functional stakeholders and drive technology initiatives aligned with business goals.
Project management expertise, including the ability to manage multiple projects and priorities effectively.
Familiarity with the energy industry or related sectors is a plus.
Relevant certifications such as ITIL, PMP, CISSP, or similar, are advantageous.
