Demonstrates ability to perform all appropriate tasks within Collection Department.
Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager.
Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%.
High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up.
Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos.
Route customer service emails and phone calls to the appropriate department for resolution
Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues.
Demonstrates company and department core values, operating principles, and customer service standard.
High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing.
Other duties as assigned.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, phone systems, filing cabinets and fax machines. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to sit, stand walk reach with hands and arms and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision.
This is a largely sedentary role however, the following may also be required but are not limited to must be able to remain in a stationary position at least 50% of the time, ability to frequently move about the office to access file cabinets, office machinery, etc., ability to constantly operate a computer and other office productivity equipment, such as a copy machine, computer printer, calculator, etc., and ability to communicate effectively with all internal and external individuals in order to convey and exchange accurate information.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor.
