Offshore Technical Consultant
Location
Bangalore | India
Job description
JR-12269: Offshore Technical Consultant | WFH
Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.
Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, we'll create an atmosphere where you can thrive personally and professionally.
13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor
Work Setup: Work From Home
India
Mid Shift and Morning Shift
Responsibilities: • Provide overnight coverage (4 pm to 1 am US time) for end-user support and system emergencies, escalating issues to the US team when necessary
• Analyze and report on client system health, including server disk health, backup/recovery logs, antivirus/malware logging/reporting, firewall logging/reporting, and Office 365 licensing
• Perform monthly test restores for Office 365 and Axcient Backup and Recovery and Execute PowerShell/VBScript/batch scripting for automation projects, such as new user setup, software installations, system maintenance and other functions
• Monitor and maintain weekly third-party software and monthly Windows system patching processes, resolving any issues that may arise
• Provide overnight resolution for issues requiring application reconfiguration, reinstallation, and other challenges not resolved during daytime support
• Develop comprehensive system documentation, license keys, configuration notes, and other critical aspects of our clients' systems and Create instructional videos using Loom for common tasks, contributing to our knowledge base
• Research and report on inquiries from the owner regarding process improvement, new features of supported products, and other emerging issues
Technologies Utilized:
• Internal Applications: Ninja RMM, HaloPSA, Keeper Password Manager
• Applications: Office 365/Azure, Dell OpenManage, Axcient/Replibit Backup and Recovery, Kaspersky Security Center, Bitdefender Gravityzone, Synology Active Backup for Business, Office 365, GSuite
• Operating Systems: Windows 10, Windows 11, Mac OSX, Windows Server 2016, 2019, 2022
• Hardware: Dell Laptops and Workstations, Apple MacBook Pro/Air, iOS, and Android Mobile
Qualifications: • 2-3 years of experience
• Proficiency in PowerShell/VBScript scripting and other technical skills
• Logical troubleshooting process
• Clear English-speaking skills
• Experience in Windows and OSX desktops and Familiarity with light networking and light server environments
About Cloudstaff Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.
Why will you love working with Cloudstaff Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it's all about our people, it's all about you!
• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups
Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!
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