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FY24 Campus - Specialist, Client Solutions


FactSet


Location

Secunderabad | India


Job description

Job Description

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

DEPARTMENT BRIEF

Content & Technology Solutions (CTS) is the industry-leading provider of FactSet and third-party content. CTS focuses on three pillars of Connected Content, Digital Delivery, and Client Workflow Solutions, with a focus on client and provider partnerships. CTS clients seamlessly access organized and connected data that is easily discoverable and delivered via various technologies and formats that meet the needs of our clients' workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, API's and data feeds, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $200M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feeds, Exchange Data Feeds, OnDemand/APIs, Cloud Deliveries, Cornerstone and User Defined Feeds, and Benchmark Feeds.

Due to our continuing growth, we are seeking highly skilled and motivated individuals to join our Content & Technology Solutions group as Specialist, Client Solutions (RealTime)

A career with Content & Technology Solutions group is a unique opportunity to gain a breadth of knowledge and experience within the Financial-Technology industry which will lead to further exciting career opportunities.

You will be given immediate responsibility working directly with global clients to provide intelligent solutions for their queries and challenges and developing your expertise on CTS range of products and processes. Moving forward, you will be managing implementation projects and key accounts, delivering innovative business solutions to new and existing clients.

Responsibilities in this role include, but are not limited to:

In this role you will play a key part in the overall quality and stability of FactSet's flagship Real-time datafeed product line. This team will be responsible for ensuring smooth and uninterrupted Real time service to our clients.

  • Engaging with clients over call or email to quickly troubleshoot any technical or content issues in real time.
  • Efficiently diagnose client issues consulting relevant tools and application logs to establish root cause and escalate appropriately.
  • Needs to be very quick in responding to client queries to restrict any downtime to minimal.
  • Engages with content teams, product developers, engineering teams to drive resolutions to clients.

Job Requirements:

  • Exceptional written and verbal communication skills required. Ability to effectively communicate with clients and third parties to ensure smooth execution.
  • Real time Feed / technologies experience is preferred
  • Must be able to manage expectations on service to internal and external stakeholders
  • Ability to understand key interdependencies and impact of work
  • A motivated individual who is proactive about timely resolution and being client's advocate

Desired Skills:

  • Experience interacting with clients over call and email
  • C, C++, C# familiarity
  • .NET, Java, JavaScript knowledge
  • Linux command line knowledge
  • Relevant experience is preferred

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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