Senior Executive - OFR Operations

Location

Secunderabad | India

Job description

Skills

• Strong Ocean freight Operational knowledge.
• Customer service skills
• Interpersonal Skills
• Knowledge on product, consortium, transport industries
• Trade Laws, Country regulations and Customs practices
• Commercial Management skills
• Knowledge on currencies & conversions
• Good Communication skills
• Vendor Management
• Ability to achieve high level of service delivery.

Accountabilities :

• Is responsible for smooth execution of Exports shipments in line withcustomer requirements , country regulations, customs tradepractices.
• Timely updates tocustomer service team on shipment related information.
• To increase customersatisfaction (both internal/external) with best in class services
• Manage customercomplaints efficiently through customer service team
• Manage cost effectivelyand strive to reduce cost consistently.
• Understanding ofExports/GSC Process and adherence of the same.
• Vendor Management
• To ensure realization ofcomplete cost and revenue at the time of file handling itself in CW1 throughGSC team.
• Transmission of correctand complete documents to GSC team for file generation
• Record all data entry onpart of GSC for addressal through HO.
• Maintain data qualityall the times and avoid impact due data quality issues.
• To ensure regulatorycompliance pertaining to AMS, ACI, ISF and FMC filing.
• Plug all possible gapsto eliminate revenue leakages.
• Avoid claims, penaltiesdue service failures.
• To provide documents toFICO team as required for remittances.
• Timely closure ofNetwork Open issue and to avoid same from occurring due mishandling ofcommercials at file level.
• Actualization of allOperational cost booked in LOGIS within timeline provided to avoid impact onP&L.
• Achieving allOperational performance targets set.
• To handle operationalirregularities
• Send pre-alerts tonetwork office with all necessary documents within 48 hrs of vessel sailing
• Co-ordinate withdocumentation team for timely LOT transmission
• Provide stuffing plan togateway team
• Closure of dockets intime upon getting it signed by Manager ocean exports operations.
• Any Other responsibilitydesignated by Manager Ocean Exports Operations.

Job tags

Salary