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Location

Dehradun | India

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Job description

IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo Job Description Security – Screeners & Basic Avsec certification preferred. Primary Responsibility: You will be responsible for implementation of security policy and procedures laid down by the Company. Mission: To secure –

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost Control
• Secure good working atmosphere and environment

Focus: Manage safe and secure operations in accordance with security program and applicable procedures. Functional Responsibilities:

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow-up.
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality level
• Optimize resource
• Aware of Emergency Response Procedures, rules, and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

Customer Service – Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. Reservations & ticketing:

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.
• Setting up of check-in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time.

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.” Ramp – L&T & LO certification preferred.

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at bay D-20 mins with all the equipment's required.
• Note down the Touch down and Chocks and convey it on R.T.
• Align the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipment's are sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and the flight is on time.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

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Job tags

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Salary